Payment & Cancellation Issue: 092280 09590

Terms & Conditions

Additional Information

Use your PNR no or ticket on for all communication with Mahasagar Travels LTD. about this booking your ticket number serves as confirmation of your ticket status carry a print out of this e-ticket and present it to the bus counter at time of check in carry photo identification, you will need it as proof of identity while checking in.

Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and not entitled for any refund of the ticket amount. Mahasagar Travels LTD. reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by Mahasagar Travels LTD..

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.

Baggage

Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Mahasagar Travels LTD. rules. Mahasagar Travels LTD. shall not take responsibility in the event of loss or damage to the passenger luggage. Mahasagar Travels LTD. reserves the right to disallow any excess baggage carried by the passengers. Mahasagar Travels LTD. highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Mahasagar Travels LTD. responsible for any pilferage/ damage etc. to such valuables. Mahasagar Travels LTD. assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Delay of Service

Mahasagar Travels LTD. may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Mahasagar Travels LTD. delays a bus more than 2 hours. Mahasagar Travels LTD. may reschedule the journey on the next Mahasagar Travels LTD. service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Mahasagar Travels LTD. is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.

Cancellation Policy

Mahasagar Travels LTD. may cancel a service without any prior notice in case of circumstances beyond its control. In such circumstances Mahasagar Travels LTD. shall either reschedule the journey for travel on the next Mahasagar Travels LTD. service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger. The passenger will be required to collect the refund from the point of purchase.
Passenger may cancel their ticket minimum 12 hours before the journey. The passenger will be required to collect the refund from the point of purchase.

Partial Cancellation Is Not Possible.
Ticket Cancellation Can Be Before 12 Hours of Journey From Pickup Time.

Breakdowns

In case of any breakdowns en route Mahasagar Travels LTD. will refund the amount on a prorate basis at the Mahasagar Travels LTD. booking counters situated at the origin or destination of the journey. Mahasagar Travels LTD. will not make any alternate arrangements of travel for breakdowns en route. Mahasagar Travels LTD. is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.

Pets

Mahasagar Travels LTD. does not allow any pets on board its service.

Contact Information

Mahasagar Travels LTD. helpline (11:00 AM to 8:00 PM): 092280 09590
Mahasagar Travels LTD. customer support email (response time 3 working days): info@mahasagartravels.com